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FAQ Coins Withdraw

What should I do if I withdraw to the wrong network, forget a Memo, or the funds haven't arrived? 

If you withdraw to incorrect network address or forget to include a Memo, we will not be able to identify your recipient or recover the assets. 

If you know the owner of the wallet address that received the transfer, please contact the wallet owner directly. 

If your assets were sent to an incorrect wallet address, or you forgot to include a Tag or Memo for a withdrawal transaction on another platform, please contact the customer support of that platform for assistance. You should provide the Transaction ID (TxID) of your withdrawal transaction to the support staff.  

How long does it take for a withdrawal to reach my wallet? 

The withdrawal speed depends on the blockchain network selected and the number of confirmations required by that network. This may vary based on the cryptocurrency and network used. Typically, withdrawals are completed within 3-5 minutes, but in some cases, it may take longer due to network congestion. 

Withdrawal fees on Orbix Trade 

Each withdrawal transaction has a minimum amount requirement. If the amount is too low, the transaction cannot be processed. You can review the withdrawal fees and minimum withdrawal amounts for each coins at: https://www.orbixtrade.com/exchange/en/coin-info. 

Please note that withdrawal fees and minimum amounts may change without prior notice due to unpredictable factors such as network congestion. 

For the latest transaction fees and minimum withdrawal amounts, visit the Crypto Withdrawal page. For more details on withdrawal fees for all digital assets, click here: https://www.orbixtrade.com/exchange/en/coin-info. 

If you need further assistance, please feel free to contact us via Call center 02-026-6107 (8am-7pm), email : support@orbixtrade.com or this Live Chat Support, all are available 24/7. Thank you for putting your trust in our company and letting us be one of your services.