Important Announcement: Bitcoin (BTC) and Bitcoin Cash (BCH) Wallet Address Update for System Upgrade

Important Announcement: Bitcoin (BTC) and Bitcoin Cash (BCH) Wallet Address Update for System Upgrade

Orbix Trade Co., Ltd. would like to inform us that we will update the wallet address of Bitcoin (BTC) and Bitcoin Cash (BCH) in order to provide our customers with better services. It is scheduled to change the Bitcoin (BTC) coin wallet address during January - March 2024.

We suggest you check and make sure before making a BTC deposit that the wallet address used is the current one and is supported by the system so that it can be safely used for BTC deposits, including details of the destination board you choose to use whether it supports the network or not. You should also check your digital asset wallet address and other related information to be correct and complete. Doing this will help prevent potential mistakes and speed up your transactions.

The Company kindly asks you to terminate the use of old wallet addresses (for example, in case you save it on wallet lists elsewhere, using an old address with your own developing system, previous use or save a QR code of an old address, etc.) for the digital currency listed above. 

In case you make a deposit of such an asset by using an old wallet address after it is no longer supported by our system, such deposits will not be successful. As a result, the assets are not credited to your account. Should this happen, please contact our Customer Support to check and assist. It may take processing time of at least 3 business days.

During the processing period for updating the wallet addresses, you can still access all other services as usual, and this change does not affect your assets in any way. 

The Company would like to assure you that your assets are stored securely in accordance with the strict digital asset storage policy that complies with all related laws and regulations. 

We are committed to delivering the utmost satisfaction through our products and services. In the event of any inconvenience that may arise, we sincerely apologize. Rest assured that we continually strive to improve our services based on the information shared above, with the ultimate goal of providing an enhanced customer experience.

We extend our heartfelt appreciation for your continued trust and support.

For further information :

Live Chat: orbixtrade.com/en/live-chat

E-mail: support@orbixtrade.com